Key income statement and balance sheet items, and financial indicators

€ million 2010 2011 2012 2013 2014
Key income statement items, € million
Net interest income 917 1,030 1,003 915 1,043
Net income from Non-life Insurance 382 312 433 524 593
Net income from Life Insurance 100 72 108 175 197
Net commissions and fees 563 574 584 694 727
Other income 210 173 243 267 229
Personnel costs 643 689 764 791 741
Other expenses 643 669 730 806 851
Impairment loss on receivables 149 101 99 84 88
Returns to owner-members 163 176 192 193 195
Earnings before tax 575 525 586 701 915
Key balance sheet items - Assets, € million
Receivables from credit institutions 1,121 1,104 840 849 686
Receivables from customers 56,834 60,331 65,161 68,142 70,683
Non-life Insurance assets 3,164 3,205 3,492 3,479 3,797
Life Insurance assets 7,544 7,006 9,173 9,872 11,238
Financial assets at fair value through profit or loss and investment assets 7,958 8,624 6,954 9,290 9,927
Property, plant and equipment, and intangible assets 1,875 1,871 2,030 2,065 2,113
Other assets 5,220 9,765 12,120 7,294 11,983
Total assets 83,715 91,905 99,769 100,991 110,427
Key balance sheet items - Liabilities and equity, € million
Liabilities to credit institutions 1,696 1,783 1,965 1,039 1,776
Liabilities to customers 39,205 45,974 49,650 50,157 51,163
Debt securities issued to the public 19,577 20,005 19,270 21,428 24,956
Subordinated liabilities 1,825 1,555 1,736 1,466 1,212
Non-life Insurance liabilities 2,350 2,508 2,592 2,746 2,972
Life Insurance liabilities 7,290 6,932 8,970 9,771 11,230
Other liabilities 5,232 6,907 8,452 6,660 9,904
Equity capital 6,539 6,242 7,134 7,724 7,213
Total liabilities 83,715 91,905 99,769 100,991 110,427
Key ratios, %
Return on equity 6.9 6.8 7.0 8.9 8.1
Return on equity at fair value 9.5 0.4 14.1 8.7 5.7
Return on assets 0.5 0.5 0.5 0.7 0.6
Equity ratio 7.8 6.8 7.2 7.6 6.5
Cost/income ratio 59 63 63 62 57
Common Equity Tier 1 ratio, % 12.6 14.0 14.8 17.3 15.1
Capital adequacy ratio, % 12.8 14.0 14.8 17.3 17.3
Capital adequacy under the Act on the Supervision of Financial and Insurance Conglomerates 1.70 1.80 1.90 1.90 1.89

*) The ratios for 2010-13 are shown without transitional provisions, and Core Tier 1 is presented as Common Equity Tier 1.